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Theatre House Manager

About the Opportunity

Under the supervision of the Senior Manager of Audience Services, the Theatre House Manager provides support for front-of-house operations, including house staffing. Provides the highest level of customer service to patrons to all of the Flint Institute of Music Buildings.

Responsibilities

  • Assist in hiring, orienting and training new front-of-house staff members; including volunteers and youth ushers.
  • Assist in scheduling front-of-house team including communicating with Valet, custodial and security team.
  • Manage front of house services for all performances including those that are at the James H Whiting Auditorium, Repertory Theatre, MacArthur Recital Hall and Capitol Theatre as well as various external events.
  • Ensure Event Resumes are completed for all performances and/or events.
  • Address patron inquiries and/or complaints during performances.
  • Complete incident reports as needed.
  • Assist physically disabled patrons as needed.
  • Assist in concessions as needed.
  • Manage front-of-house team including evaluations and emergency preparedness.
  • Monitor supply budget and request purchases accordingly.
  • Maintain linens including laundry and storage in preparation for each event.
  • Prior to and after each event, verify the cleanliness of the building and communicate with the custodial team as necessary.
  • Other duties as assigned.

Qualifications

  • Able to work well with diverse populations and age groups of students, faculty, staff and administration while providing exceptional customer service
  • Bachelor’s Degree or Equivalent Experience required.
  • Two or more years of experience, specifically in the areas of patron services, event coordination, or customer service.
  • Point-of-Sale experience
  • Theatre management experience, a plus
  • Strong interpersonal skills including the ability to work independently and, in a team, setting with varied personalities.
  • Ability to work nights and weekends.
  • Good organizational skills and capable of multi-tasking with attention to detail.
  • Ability to lift and carry 20 pounds
  • Ability to be on your feet for extended periods of time.
  • Must have reliable transportation.

Compensation and Benefit Information:

  • Full time Benefit Eligible Position 35+ hours per week
  • Health, Dental, Vision and Life Insurance
  • 401k
  • Paid Holidays
  • Exempt

Interested applicants must submit a cover letter and resume to kbeath@thefim.org. Should you require additional information, please call 810-238-1350 ext 3129.